1. Introduction

At Candour Media Solutions, we value your privacy as much as we value our own. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. We are committed to ensuring that your information is secure and handled in accordance with the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Contact Details: Name, email address, phone number, and business name.

• Project Information: Details about your business, marketing goals, and visual production needs.

• Technical Data: IP address, browser type, and usage data collected via cookies to improve your website experience.

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our Social Media Management and Production services.

• Communicate with you regarding enquiries, quotes, or ongoing projects.

• Send marketing communications and updates (only if you have opted in).

• Analyse website traffic to optimize our user experience.

4. Data Security & Storage

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers, and access is restricted to authorized personnel who are required to keep the information confidential. We do not sell, trade, or rent your personal information to third parties.

5. Cookies and Tracking

Our website uses cookies to enhance your experience. Cookies are small files that a site transfers to your computer’s hard drive through your web browser. You can choose to disable cookies through your browser settings, though this may affect how you interact with our site.

6. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.

• Request that we correct any inaccuracies in your data.

• Opt-out of any marketing communications at any time by clicking “unsubscribe” or contacting us directly.

8. Contact Us

If you have any questions regarding this Privacy Policy, you may contact our privacy officer at:

Candour Media Solutions Perth, Western Australia Email: support@candourmedia.com.au